Remote
Support |
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Request remote
support to your computer by IES Technical Support
by clicking on the world image below.
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Contact
Us
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United
States
General Technical Support:
201-639-5002
techsupport@iesltd.com
AMS,
ACI and EIB Technical Support:
201-639-5003
ams@iesltd.com
and eib@iesltd.com.
CHB
Technical Support:
201-639-5004
chb@iesltd.com
Hong
Kong
General
Technical Support:
852-2366-3801
asiasupport@iesltd.com
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Request
an update |
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Customers, call IES Technical
Support at 201-639-5002 to schedule an update to our
latest release.
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Glossary |
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| Glossary
of logistics and supply chain terms. |
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Installation |
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After
you purchase IES software we mail you the installation CD,
but ask that you wait until your installation date so that
we may install the software. Remote installation and remote
training are conducted over the phone and via PC Anywhere
or GoToMyPC. Please install PC Anywhere or GoToMyPC, prior
to your scheduled training. At your scheduled installation
date, please provide IES with the PC Anywhere or GoToMyPC
login information you created, so we can access your server
and workstations.
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Training |
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Training
is tailored to your business. After consultation regarding
your current business processes and workflow, please plan
on two hours of training per module. An IES Technical Support
Representative will contact you to arrange a training schedule
with your key personnel. After training, we ask that your
staff practice using the software for a few days, before going
live with your system. During your practice phase, please
refer to the manual and release notes available on our Web
site or contact IES Technical Support.
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Minimum
System Requirements
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Ready
to purchase or install IES, then download and review our minimum
system requirements, minimum
system requirements - hosted, supported
printers and drivers - hosted and approved
IATA Air Waybill.
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Customer
Extranet |
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Visit
our new portal
to our Web applications, manuals, knowledge center, start-up
documents, implementation plans, training and request forms,
letters of intent and more!
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